Clear guidelines regarding SaaS subscriptions, custom software builds, AutoPay cancellations, and refund processing.
SaaS subscriptions (Marketing Automation Engine, HRMS, CRM) and WaaS plans are billed in advance according to the selected billing frequency (monthly, quarterly, or annual).
Unless expressly stated in a custom enterprise contract, subscription fees already paid are non-refundable.
Customers may cancel future subscription billing at any time through their account settings or by emailing support@avedatechnologies.com.
Cancellation prevents future scheduled charges but does not automatically refund amounts already successfully billed for the current active billing cycle.
Where AutoPay or recurring payment e-mandate has been registered, charges occur automatically at the start of each billing period. To avoid the next billing cycle charge, cancellation must be initiated prior to the renewal date.
For custom website, app, or software engineering projects:
Advance project deposits or milestone payments are non-refundable once engineering/design work has commenced.
Refund eligibility for custom builds is governed strictly by the executed Statement of Work (SOW) or commercial contract.
Third-party expenses including domain registration, SSL certificates, cloud hosting, API credits, WhatsApp messaging charges, and advertising spend are strictly non-refundable.
If a recurring payment fails, Aveda Technologies may provide a 3 to 7 day grace period. Services may be restricted or suspended if payment is not cleared within the grace window.
Approved refunds will be processed back to the original payment method within 5 to 10 business days depending on bank/payment gateway processing timelines.
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